How Can I Deal with Rude Emails?
Lifehacker has a good article worthy of your attention:
I get a lot of email at my job. Some messages are very frustrating and unreasonable, but I try to put on my professional email persona and answer them helpfully. The problem is, this leaves me feeling really irritated, and I dread having to check my email every day. How can I stop thinking about these emails all day and better deal with rude people?” Get more here: How Can I Deal with Rude Emails?.